FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product you receive matches the image shown on our website as closely as possible. However, there are a few factors to keep in mind:
1. Color Variations: While we do our best to represent the true colors of our products, slight color variations can occur due to differences in lighting during the photo shoot, screen settings, and monitor calibrations. As a result, the color of the product you receive might differ slightly from what you see in the picture.
2. Material and Design: The material and design of the product will be as described and shown in the image. We ensure that the textures, patterns, and overall appearance are accurately depicted. However, minor variations in texture or design elements may occur due to manufacturing processes.
3. Product Features: Any special features or details mentioned in the product description or visible in the picture will be included. If you have specific concerns or need additional information about certain features, please refer to the product description or contact our customer support for clarification.
4. Quality Assurance: We perform rigorous quality checks to ensure that our products meet high standards before they are shipped. If you encounter any significant discrepancies between the product you receive and the image shown, please contact us immediately so we can address your concerns.
We aim to ensure that your order reaches you as quickly as possible. Here’s a detailed overview of our shipping process
1. Processing Time: Orders are typically processed and shipped within 3-7 business days from the date of purchase. This timeframe allows us to prepare and pack your items with the utmost care.
2. Shipping Time: Once your order is shipped, the delivery time will depend on the shipping method selected and your location. Standard shipping generally takes between 5-10 business day.
3. Shipping Delays: While we make every effort to adhere to the estimated shipping times, please be aware that delays can occur due to unforeseen circumstances such as weather conditions, customs processing, or high demand. If there are any significant delays, we will notify you as soon as possible.
We want to ensure you are satisfied with your purchase. If you need to return an item, please follow these steps and be aware of our return policy
1. Contact Us: To initiate a return, please contact us via WhatsApp. You can reach us at [insert WhatsApp number here]. Our customer support team will guide you through the return process.
2. Return Conditions:
-Unused Condition: Items must be returned in their original, unused condition. This means the item should not have been worn or altered in any way. Worn or used items cannot be returned.
-Proof of Damage: If you received a damaged product, please provide photographic evidence of the damage when contacting us. This will help us process your return request more efficiently.
-Return Window: Returns must be initiated within 7 days of receiving your order. Requests made after this period may not be accepted.
3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Refund Process: Once we receive and inspect the returned item, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used at the time of purchase. Please allow a few business days for the refund to appear in your account.
Yes, we offer special discounts to reward our loyal customers! Here’s how you can take advantage of these offers
1. Create an Account: To be eligible for special discounts, start by creating an account on our website. This helps us keep track of your purchases and ensures you receive personalized offers.
2. Place an Order: Once your account is set up, make a purchase through your account. We value your loyalty and want to show our appreciation.
3. Earn a Promo Code: When you place an order totaling 10,000 PKR, you will receive a special promo code. This code will be sent to you after you send us your reciept on Whatsapp.
4. Use Your Promo Code: Apply the promo code to your next order during checkout to enjoy your discount. Please note that the promo code is valid for a limited time and will expire within 3 days from issuance.